|
|
Gay Tours New Zealand
TERMS AND CONDITIONS
1 The Gay Tours NZ Contract
Your contract is entered into with Gay Tours New Zealand
Ltd (GTNZ). We wish to set out clearly the
responsibilities which we at GTNZ have to you and
which you, in turn, have to us when a contract is
made between us.
2 What is included
Personal and professional guidance, with our utmost
care and attention given to your comfort and safety,
for the duration of your tour, from arrival to
departure.
Although most tours include your accommodation and
transport, each tour is different with regards to
meals and activities that are included. Please check
the itinerary to see what is included or contact us.
Items of a personal nature, such as laundry, phone
calls, tipping, room service, optional excursions,
wine & beverages, etc, are not included in tour and
holiday costs and are your own responsibility. Tour
and Holiday prices also exclude International and
New Zealand departure taxes, customs and immigration
fees.
3 What is not included
Meals, unless otherwise stated in the itinerary.
Alcoholic beverages (beer, wine, spirits, etc).
Other personal needs, local arts, crafts and
souvenirs.
Additional activities can be included in the tour
package or selected on a pay as you go basis.
Additional activities may require pre-booking.
Comprehensive travel and cancellation insurance to
cover cancellation, medical treatment,
hospitalization for illness, loss of or damage to
your personal property beyond the control of
GTNZ.
International and New Zealand departures, customs
and immigration fees.
4 - Design Fee for Tailor-Made Tours
A tailor-made tour/vacation takes time and effort to
design. A fee of $300 is charged for the design.
This fee is non-refundable. Should you book the tour
with GTNZ, this design fee will be deducted from
the cost of the total tour.
5 - Booking Fee
On confirmation of your tour, GTNZ requires a
booking deposit of $500. This booking deposit is
non-refundable.
6 Reservations and Payments
All prices are quoted in New Zealand dollars unless
otherwise specified. Prices include New Zealand
Goods and Services Tax at 12.5%.
To confirm your package GTNZ requires a booking
deposit of $500 of the total package cost. This
booking deposit is non-refundable.
Full payment for the package is required 30 days
before tour commencement. If a booking is made less
than 30 days before tour commencement, then full
payment is required at the time of booking.
GTNZ reserve the right to change package prices
at anytime up until the time the booking deposit has
been paid. Payment can be made by direct bank
(telegraphic) transfers or credit card. Our
preferred method of payment is by direct bank
(telegraphic) transfer. Details of our account are
available on request.
Should you prefer to pay by credit card then an
additional transaction fee is payable over and above
the price of the tour. This fee will be notified to
you upon request.
7 Cancellations
It is recommended that you take out insurance
covering cancellation. The design fee and booking
deposit is non-refundable.
In the event of a cancellation 30 days or more prior
to tour commencement, we will refund 50% of the
package price.
In the event of a cancellation 29 to 16 days prior
to tour commencement, we will refund 25% of the
package price.
In the event of a cancellation 15 days or less prior
to tour commencement, there will be no refund.
No refund will be made for any unused services
included in the price unless cancellation of such
services was due to adverse weather conditions. If
the activity is cancelled due to weather, we will
provide as best an alternative as we possibly can at
no additional charge to you. On our hosted tours all
the details will be taken care of for you. If you
are on a self-drive tour, simply call our telephone
number and we will endeavour to either book you onto
a different activity of your choice, determine
whether the activity can be rescheduled, or in the
event that there are no suitable alternatives we
will refund to you the cost of the activity.
Note that this does not apply if you change your
mind on a particular activity only if the activity
is cancelled. |
8 Limitation of
Liability
GTNZ, as operator or agent,
completes all tour arrangements on the condition
that it shall assume no responsibility or liability
for any injury, loss, accident, delay or
irregularity which may occur either directly or
indirectly from any defect in any vehicle, vessel or
equipment, or through neglect or default of any
company or person engaged in conveying the
passengers or carrying out our arrangements of the
tours or otherwise in connection with the tours.
Further, GTNZ is not responsible for medical
problems encountered before, during or after the
tour, strikes, thefts, force majeure, acts of
terrorism, government restrictions or regulations,
discrepancies or changes in transit or hotel and
other services over which it has no control.
No claim may be made against GTNZ arising out of
the tour and no third party may make a claim against
GTNZ.
Should any dispute arise between GTNZ and any
client, such dispute will be governed by the Laws of
New Zealand.
9 Special Conditions and Needs
Please advise GTNZ of any special needs or
requests at the time of booking. We will endeavour
to meet such needs or special requests, but cannot
guarantee that they will be, nor will we be
responsible if any are not met. If you have any
medical conditions or disabilities which may affect
your travel arrangements, we need to be advised in
writing at the time of booking. If we cannot
accommodate your needs or requirements, we will
advise you at that time.
10 Services and Assistance
If an unexpected problem occurs during your travel
arrangements then, in your own best interests,
please contact our office without delay. Only by
doing this can we take steps to remedy the situation
and to help you. If you remain dissatisfied any
complaint must be made in writing to us within 30
days. Please include your booking reference or
voucher numbers as this will help us to respond to
you quickly.
11 Smoking
Under the provisions of the Smoke Free
Environment Act (1990) and the amendment (the
Smoke-free Environments Amendment Act 2003), vehicle
services are required to be smoke-free. Regular
stops are made for passengers comfort.
12 Passport and Visas
Passports are required by all visitors to New
Zealand. Visas are required for visitors from some
countries and you should check with GTNZ for the
correct information. Visas may need to be applied
for some weeks prior to your departure to New
Zealand.
Please check with us and/or your airline regarding
current passport, visa and vaccination requirements.
Generally vaccination certificates are not required
for European, US or UK residents travelling directly
to New Zealand.
All travellers will require a valid passport to
enter New Zealand. Visas for short term stays in NZ
(i.e. less than 3 months) are not generally required
for US, British and most European passport holders.
Please check with us or your airline at time of
booking as to the precise requirements and
procedures for obtaining passports or visas. (It is
the responsibility of the traveller to hold the
above travel documents).
13 Quarantine
New Zealand has very strict quarantine regulations.
DO NOT bring any raw food, fruit, plant material or
soil with you. There are severe penalties if you do
and you also risk damaging our unique environment
and ecology.
14 Privacy Policy
GTNZ regard our visitors privacy as a very
important issue. GTNZ is concerned about
protecting your privacy and is committed to
honouring the privacy of its visitors to the
website. We will only record your e-mail address if
you send us a message. It will only be used for the
purpose for which you have provided. We will not use
your e-mail address or any of your personal details
contained in your e-mail for any other purpose
without your consent except for promotional material
and newsletters relating to GTNZ business and its
services.
15 Risks relating to skiing/snowboarding and
other activities
Skiing, snowboarding and any other activity relating
to activities on the ski fields have an element of
risk involved. These risks need to be realized
before one takes to the slopes.
Any other activity also has an element of risk.
These risks also need to be realized before one
carries out these activities.
Gay
Tours New Zealand Ltd, as operator or agent,
completes all tour arrangements on the condition
that it shall assume no responsibility or liability
for any injury, disability or death relating to the
carrying out of any activity booked through GTNZ. |
